When it comes to cancelling tickets purchased at Danville, CA theatres, the City will provide a full refund, minus any credit card or service fees. Refunds via check can take up to 4 to 6 weeks to process. Management reserves the right to deny service without a refund and to decide where the ticket holder can sit. If you are seated in a passenger seat under the Americans with Disabilities Act (ADA), management may need to offer you another seat or reimburse you if no other option is available.
Requests for a refund or exchange must be made at the box office no later than one hour before the show's start time. No refunds or changes will be made after that point. The use of unauthorized devices, such as mobile phones, tablets, cameras, etc., is strictly prohibited and will result in expulsion without a refund.